We started by externalising our data from our online research, the expert interview and cultural probes for teachers and pupils. We went through all our information and wrote down what we felt was most relevant. In this way we got everything out of our computers and heads. It felt easier to see it on paper before continuing the process.
We decided to use the empathy map method to gain a deeper insight into our users needs and realize our insights. With the user in focus we can get a better understanding of the person we are designing for. With an empathy map we can synthesise our observations from the literature search and interview and probes. This can help us get new insights about our user and situation. The four different parts (say, think, need and feel) of the empathy map lets us focus on different aspects of the information.
For our project we have teachers, pupils and school management as users. The different personas we have created for the empathy map can be used to to find differences and this can help create some insights. We ended up making three different empathy maps, one for each user group.
We started with the unpack procedure. What do our users say, feel, do and think?
We started writing sticky notes with things we found when looking through the research, expert interview and our probes.
We then started placing it on our empathy maps. the first one we made on cardboard, the second and third map we made on a chalkboard. All the sticky notes were placed in the category we felt in belonged.
Please see the pictures below for a graphic presentations our all our empathy maps.
One problem that continues to reappear is the lack of control over the pupils activity on their iPad. Both pupils and teachers mentioned how easy it was to get distracted during class because of all the available apps on the iPads.
The teachers need to be able to control the pupils iPad’s, because the pupils get easily distracted by all the available apps on the iPad.