Reflections – Test

Our reflections of the testing process

The data we collected from our testing process was very helpful with improving our solution.

We could also see very clearly that our prototype app would actually be a good solution, and could help students with managing their budgets and their savings. It was interesting to see that there was an actual need out there for our solution.

The testing process was the most interesting process for us, because we could get direct feeback from the user. However we also found that the user found it difficult to give “negative” feedback on our prototype, in fear of “hurting our feelings”. In this case this could easily be avoided by using people who have no connection to us or our project.

This is what we would have done differently, and maybe we would have received more “negative” feedback, which would be the most helpful.

The Final Testing

We started our testing process by figuring out who should test our prototype. We ended up with choosing three people from our student group homes, named: Rakel, Rebekka and Phillip. We had not previously mentioned our work, or our prototype, and since they are students they were the perfect matches for our testing group.

With each of the testers, we sat down with them alone, and showed them our prototype. We didn´t say or explain much, and wanted them to explore and figure it out by themself.

We were looking for these important things:

* Is the prototype easy to understand?

* Is there enough information/explanations for any questions?

* Could the potential future app be helpful in solving their problem?

We tried to take notes during each “session” to capture their findings and feedback. We wanted to gather every little feedback they would mention, and gather as much information as possible.  We also wanted to videotape their testing process, but unfortunately none of our testers felt comforable with that, and only agreed to some photos

We also set up some tasks, that each tester had to perform. We did this at the end of the process, after they were able to get to know the prototype. The task consisted of going to the store, and having to limit their spendings according to what the app said. However it was difficult for the tester to try it out in “real life” since it´s not a finished product. And it was difficult for the tester to imagine how it would be as a finished product.

We found that all the testers thought that our prototype was easy to manage, and that it seemed easy to use.

Rebekka thought that there should be more info explaining what the Smart Card is, and that there should also be a website connected where there could be customer service, more info and managing of your account. This was because it´s easier to do this through a website, instead of only on an app. She also thought you should be able to change the time period for limits and habits, and that it could be a week, month etc. Instead of just a week. Rebekka would like to have a similar app and it seemed like a fun way to manage her budget.

However Rakel though that it was great that you could see only habits and setting limits for a week at the time, and that made it easier for her to have closer insight and control over her spendings. However she also mentioned a website, and wondered if there was one. She also missed a function that could tell you how much you have saved. For example, if you don´t spend your limit in certain places, that money goes into a “saved” place.

Phillip liked the app as well, but thought we should tone down the colors, because it might not make it as appealing to older students if there is to much stuff happening.  It could therefore seem that our very colorful theme is more appealing to certain people, and might be difficult in appealing to the majority of students. However he also said he wished this was an actual app, because he liked the consept and would like to try it out.

Our data from the testing process tells us that our prototype is easy to understand, it also tells us there is not enough information/explanations in our app and that there should be a connecting website with more info. All of our testers liked the app, and would very much like to try it out. It made savings seem a little more fun, and that it could help with managing their budgets.  We should also look for the possibility of making the app more appealing to a bigger group of people, with maybe a more toned down theme.

They all seemed to think that the Smart Card can help them with managing their budgets, and controlling their spendings. It shows us that our prototype can be a solution for our problem definition. “How can we help students with changing their spending behaviours, and having better control of their budgets?”

 

Testing Process

We want to test the usability of our prototype, and the feeling of it. We want to see if our app and “credit card” is easy to manage for the user, and if it´s easy to understand.

There are not many big functionalities of our prototype, however there are many small ones that function together as one. We want to see the “big picture” and how the user and our prototype can function together.

We will use two different scenarios, one where the user is at the store and using the prototype for guidance. And the other where the user is at home planning their week and their budgets.

We want to create some tasks for the user to complete while trying our prototype. For example, in our prototype app you can set limits for how much money you can spend at a certain store. We then want the user to try to follow the instructions of the app, and only spend that amount of money.

We will have a total of three testers, which we will chose from some of our student homes. Considering only students live there, we were thinking they will be the perfect testing group.

 

Reflections – Prototype

Our reflections of the prototype phase

We went hard in on our work with the prototype, and had a very clear idea of what we wanted to create for our users.

In hindsight this may have made us more “stuck” and closed off to other possibilities and ideas.

In the design process we have learned that all ideas are welcomed, and we should never say “no” to suggestions. But we might have lost a little of this on the way to our prototype, and we all wanted to stick with the idea we had in mind.

We all agree that we should have tried out more and different solutions, but in the end we were satisfied with how the prototype turned out.

Prototype – Smart Card

Through the empathy phase, define phase, and ideate phase the Smart Card was born.

This prototype is made with all the data we have previously gathered in mind. The most important thing is that it actually solves the problem we have earlier defined.  “How can we help students with changing their spending behaviours, and having better control of their budgets?”

With the Smart Card and app, the users are “forced” to limit their spendings, and controlling their budgets. Of course they are not actually forced, and can choose to for example use a different card instead, but we think that when you have some incentive to help you, it’s easier to be more aware of your actions and change them accordingly. We think that this prototype will help students with changing their spending behavoiurs and also get better control of their budgets.

_______________________________________________________

Our idea consists of an app, and a pre-paid credit card called the Smart Card. The app is not connected to an already excisting bank account, or credit card. After registrering in the app the user will receive a card in the mail. The card will work as a pre-paid credit card, where the user will have to transfer money from their personal bank accounts and over to this card. It will work similar to a gift card, with greater options for controlling your spendings.

In the app you have the option of setting limits for how many times you can use the card, and see your spending habits. Which is over a period of seven days. Each limit lasts seven days after activated. So you can choose to only be able to use your card a certain amount of times during the next seven days.

When first registrering, the user have to verify themself with electronic ID, such as Bank ID.  And later when logging in, they have to add a personal four digit code which have to be entered everytime loging in. This is because security is very important, and have to be taken seriously.

_______________________________________________________

We went with a very colorful theme for our app, and this is because colors are great for catching the eye, and creating an exciting theme. We want the users to be excited when using our app, and to be nice looking as well.

We started our prototype process by talking about what we think is important to have in our prototype, and how we can make it fun and easy for the user. We worked together with Adobe XD, and made some first drafts. At first we didn´t focus that much on things like security, but made that a much bigger part of the app in our final version. We also changed the design several times. Some of our group members wanted the app to be very plain, and only focus on the functions, and other groups members wanted the app to be very colorful and fun. We decided on the more colorful version, with the option of toning it down if needed.

It was very fun to try out adobe XD, and see our idea coming to life. We think it was a great learning experience, and really helped us being creative.

See our prototype here and our prototype video  here

Before we decided on this theme we also tried out several different other looks. But we found that both of these looks (under) was too colorful and too distracting. But it was a good process to create several different themes, and then decide together what we think would look the best for the end user.

We think that over all our prototype is easy and understandable for the user, and we hope that we can get helpful insights and feedback from our testing.

We have also made a prototype for our credit card.

 

 

Reflections – Ideate

Our reflections of the ideate phase

The ideate phase was probaly the most important phase for us. We worked together as a group, and got a greater understanding for generating ideas.

We had so many ideas between us, and it was at first very difficult to chose the “best” idea without saying that some of the other ideas might be “not as good”.

However we found a great solution in giving each of the ideas points, and the one with the most points won.

Personas, Scenarios and Storyboards

After the idea selection process, we were left with one idea. This was the Smart Card app.

For our app we have many different user groups. The Smart Card app is usable for most people. However, our biggest user group are students, and that is our biggest focus.

Our first persona is Henrik. He is a hard working 23-year-old, wanting to be better at controlling his economy. He is very responsible, but not very organized. The Smart Card app is therefore very helpful for him, because it helps him being in control and learning how to be organized with his money.

In Henrik’s storyboard he is at the store, wanting to buy food for the next few days. He uses the Smart Card app to be able to make smart choices.

Our second persona is Lisa. She is very bad at splurging money and thinks it’s impossible to be able to save up enough money to buy makeup. The Smart Card app forces her to not splurge money and makes it easier to save up for her dream makeup kit.

In Lisa’s storyboard she is at the cafeteria at school, and wants to buy food there. Thanks to the Smart Card app she decides to go home and eat the food there instead.

 

Henrik is at the store to buy food on
a Friday after school. He needs food
for the whole weekend and haven´t
planned anything ahead. He opens
up the Smart Card app on his phone,
connected to his Smart Card.
The Smart Card has a set limit he can
spend on food that day. It´s enough
to cover the whole weekend, but
not to splurge on anything else.
He buys cheap and reasonable food and makes smart choices.





Lisa is at school. Its 12 o´clock
on a friday, and she is very hungry.
She wants to go to the cafeteria
at school to get som snacks and
quick food. The food at the
cafeteria is very expensive,
so she brings up her
Smart Card app on her phone.
She can see that she can´t buy
food from the cafeteria,
since she has already used
up her limits for card uses at
the cafeteria.
She then goes home to eat there instead.

 

Selecting Ideas

After the process of generating ideas, it was now time for the selection of ideas.

We did this by giving each of the ideas points. All group members gave each of the ideas points from 1-5, and then we sorted them based on which idea had the most/least points.

After this, we were left with three ideas that we wanted to explore further.

The first idea we came up with was a service to provide the basics like food and clothes”. This could be something similar to “Adams Matkasse” where students could buy a start-up package with food and clothes, and maybe other basic items.

The second idea was an app for showing students on what and where they spend their money. The idea behind this is to make students more aware of their spendings, and maybe help changing bad habits.

The third idea in our top three was an app for showing students how much they could’ve saved if they followed a set budget.

Later we decided that we wanted to remove the third idea, and switch it out with something more creative and fun. We came up with the idea of a student bank card, which is connected to an app. In the app they can set a limit for how many times they can use the card in certain stores. For instance, they can only use the card in Rema 1000 four times a month, which would force them to plan and maybe buy food for the whole week. They could also set a limit for take-out shops, or clothing stores for limiting their own spending, which again will force them to remove bad habits. We could also see this card having different possibilities, such as micro save where a small set amount is transferred to a savings account each time you use the card.

We then sat down together, and talked about the pros and cons of each of the ideas, and which of the ideas we wanted to work further with.

We then chose the Smart Card idea  because we feel that it’s more helpful for the students, and it´s the idea that actually solves the problem in our problem definition. We can see from the data we have previously gathered, that students make a lot of unnecessary buys and maybe we can help them by “forcing” them to limit their spendings through the Smart Card app. It might be easier to limit your spendings and managing your budget, if you have some actual limits you have to pay attention to.

When you can see the numbers on a screen, and it becomes more tangible, it’s easier to acknowledge.

We think that the Smart Card idea can help the students with changing their behaviours and getting better control of their budgets.

 

 

 

 

 

Generating Ideas

After all the data we had gathered from the empathy phase, and the clear problem definition we were left with after the definition phase, we were ready to start on the ideate phase. The end goal in this phase is to be left with one good idea, that we can further work with, and hopefully will solve the problem we have earlier defined as our problem definition.

As a group we sat down and started coming up with as many ideas as possible. We wrote each of the ideas down on sticky notes. One idea for each sticky note. We came up with many ideas, but we could see that most of the ideas was an app of some sort.

We then startet hanging all the ideas on the wall, to easily see all of them, and also to see if we have come up with the same idea several times. We actually had done just that, so we removed the ideas that were too similar to eachother.

This process was a very exciting one, and it was interesting to see the many different solutions to our problem. However most of the ideas we came up with was impossible to go further with, or didn´t really solve the problem at hand.

The next step in the process is the selection process!

 

Reflections – Define

Our reflections of the define phase.

The define process was a great part of the process, and helped make the issue more clear to us.

While we gathered all of our data from the litterature search, cultural probes and expert interviews we made many interesting discoveries. It was interesting to see that from all the data we had gathered, a lot of it was very similar.

At first we thought this would make it more difficult for us, but later we could see that this  easily shows what the issue is and that it’s an issue several students are experiencing.

However it could also be that we just didn’t have enough data, and our results from the define phase could be different with more data.