1.3 Cultural probes

1: Describing our cultural probe package

What was the goal of the probe? Who are the users?
The users who received the probes were young adults between the age of 18-25. The goal of the cultural probes were to gather data, feelings and thoughts about the negative sides of online communication from our findings from the literature research and expert interview. The three negative sides from our literature review and interview were about bullying/harassment, addiction and loneliness.

How we thought the probe would help us achieve our goal

The different probes were designed based on our probe goal above. The probes would help us achieve the goal by gathering the probe takers’ thoughts and feelings regarding the different negative sides of online communication. This is possible by having part of the probes as open answers, were the probe takers can share exactly what they want.

Describe the probe artifacts and tasks

Since our probes were all about the negative sides of online communication, we wanted to give the probe takers positive feelings and thoughts as well. Therefore we included candy such as caramel, gum and pastilles in the different probes, and wrote positive words and possibilities of socializing via technology on the different containers. 

In our first probe we had two different parts on each side of the paper. Part one included different icons for different social media, and asked our probe taker to rank these in their own order considering which platform has the most bullying & harassment in their opinion. The probe taker could rank the worst social media with most bullying and harassment in their opinion with a 1, all the way up to the social media they felt includes the least amount of bullying and harassment with a 6. 

Part two of the first probe included 3 different text messages with increasing levels of bullying and harassment. The probe takers were asked to share their feelings about these 3 messages, as well as how they would react if they themselves received these messages.
At the end of this part we asked the probe takers to write their own example of a text message that they experienced as bullying/harassment.

The second probe includes a picture of one handcuffed to a mobile phone, which is a symbol for addiction. The probe taker was asked to write down his or her thoughts and feelings about the picture, and what they thought the picture symbolized. We also asked the probe taker to use his or her phone and navigate through to the time usage section within the options, and select the last 7 or 10 days (depending on Android or iOS). The probe takers would then write down the 5 most used apps the last 7/10 days, as well as their time usage for the individual apps, for example: Snapchat – 37 hours.
At the end of the probe we included an open question asking what they felt about these numbers, and if they were surprised or shocked.

The third probe was formed as a diary, and it was a way to measure loneliness/isolation on a very small scale. The probe takers were asked to write down who they talked to either face to face or via phone calls everyday for 3 days in a row. If they didn’t talk to anyone in person or via phone calls, we asked them to note that down, and why they didn’t talk with anyone during a whole day.

Our probes:

Please visit the following link for better quality of the images – imgur.com/a/RwKuYfD

2: The pictures with examples of the answers that we got for each cultural probes in the package

Please visit the following link for better quality of the following images of the results – imgur.com/a/Hlw4dsE

 

3: What was most insightful or inspirational, and what suprised us the most

Dette innlegget ble publisert i 1. Empathize. Bokmerk permalenken.